Services >> Company Polices

Guarantee:
Duckworth & Kent's instruments are guaranteed for life against defects in materials and workmanship.

Pricing:
To obtain prices of instruments, contact Duckworth & Kent or your local distributor/sales representative.

Purchasing:
Duckworth & Kent products are sold through an international distribution network. To purchase a Duckworth & Kent product contact us and we will pass your details on to your local distributor / sales representative.

Return/Exchange Policy:
If for any reason you need to return/exchange your order. please contact Duckworth & Kent. Charge(s) may apply

Instrument Repair:
Duckworth & Kent operate a full instrument repair service. For more details see our Instrument Repairs section or contact us.

Instrument Care and Handling:
Duckworth & Kent has recommended methods for care and handling of its instruments, failure to follow these can invalid any guarantee offered by Duckworth & Kent. You can view and download our Reprocessing Guidelines.

Custom Instrument Design:
Duckworth & Kent has its own dedicated Design and Research & Development departments producing many conceptional and custom instruments a year. Duckworth & Kent will consider any custom instrument requests to accommodate new or modifed surgical techniques. For more information refer to our Design and R&D section of contact us